Hsieh's philosophy was captured in his best-selling manifesto, Delivering Happiness . He believed that corporate culture was the brand, and if you got the culture right, everything else—like great customer service and profits—would naturally follow. 🏢 The Holacracy: The Quest for Perfect Freedom
Enter Tony Hsieh, a young entrepreneur who had recently sold his first company for hundreds of millions of dollars. Hsieh didn't just invest in Zappos; he eventually became its CEO and defined its entire spiritual architecture. zappos com
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