Waiting <Must See>
: Seeing someone arrive after you but get served first triggers a strong negative psychological response. Waiting as a Coping Strategy Waiting for healthcare: a concept analysis - PubMed
While "waiting" is often viewed as a passive or frustrating interval, academic and psychological research suggests it is a complex behavioral state governed by specific principles of perception and coping. Waiting
: This is why businesses provide entertainment or tasks (like menus in a lobby) to distract customers. : Seeing someone arrive after you but get