The Emotionally Intelligent Manager: How To - Dev...

: Knowing where emotions come from and how they change over time.

: Noticing subtle facial expressions, body language, and tone of voice to understand the real mood of a meeting or a team member. 2. Using Emotions (Get in the Mood) The Emotionally Intelligent Manager: How to Dev...

In their book, , David R. Caruso and Peter Salovey argue that emotions are not irrational distractions but essential "data" for making smart decisions. : Knowing where emotions come from and how

: Realizing that being in a happy mood helps with creative brainstorming, while a more serious or skeptical mood is better for detailed editing or risk assessment. 3. Understanding Emotions (Predict the Emotional Future) Using Emotions (Get in the Mood) In their book, , David R

: Predicting how a team might react to a major announcement (e.g., how frustration might turn into anger) and planning a response based on that "emotional blueprint". 4. Managing Emotions (Do It with Feeling)

: Accurately recognizing how you and those around you are feeling.

: Generating or "matching" an emotion to the task at hand.