[s5e5] Crazytown -

Shaun is obsessed with his low patient satisfaction scores under Salen Morrison's new regime. To "help," Lea Dilallo secretly deletes his negative reviews, leading Shaun to believe his new bedside manner strategies are actually working.

Dr. Shaun Murphy and Dr. Alex Park treat Leonard Song, an elderly Asian man who was the victim of a hate crime. The case highlights cultural generational gaps as Leonard's daughter, Emily, struggles to connect with her father’s traditional views on recovery. [S5E5] Crazytown

Here is a helpful recap and discussion post for this episode: Shaun is obsessed with his low patient satisfaction