Michael is struck by the extreme kindness of the owners, a multi-generational family who even help him fix his car.
At the request of David Wallace, Michael and Dwight go undercover to scout , a small, local competitor. [S5E12] Prince Family Paper
Despite a massive crisis of conscience, Michael eventually gives the stolen client list to David Wallace after being pressured by Dwight. This action directly leads to the family business going bankrupt eight weeks later, as revealed when Michael tries to call them for a job in a later episode. Michael is struck by the extreme kindness of