: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself:
: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation. norton.com
If a legitimate file or website is being blocked, you can request a re-evaluation: : If a safe email was labeled as
: Before reporting a service failure, check the official status to see if there is a known outage. Managing Your Account If you need to report changes or cancel services: Submit a file or URL to Norton for review Managing Your Account If you need to report
This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com.