Named a "Gartner Customers’ Choice" in Voice of the Customer and awarded best AI innovation for customer experience at Enterprise Connect 2026. Strategic Acquisitions and Partnerships
NICE has demonstrated consistent growth, driven primarily by its cloud solutions: Total revenue increased 15% year-over-year to billion , with cloud revenue surging 25%.
NICE’s primary growth engine is its cloud-native platform, CXone , which integrates advanced AI (NICE Enlighten) to automate and enhance customer service. Nice 11 mp4
NICE expects 14.5%–15.0% year-over-year cloud revenue growth for the full year 2026. Key Business Drivers and AI Leadership
NICE acquired Cognigy to strengthen its Conversational AI capabilities, aimed at transforming customer service through AI agents. Named a "Gartner Customers’ Choice" in Voice of
Non-GAAP operating margin climbed to 31.1% in 2024, demonstrating profitable growth at scale. Cash Flow: Cash from operations reached a record million in 2024, representing a 48% increase.
The company is leading in "agentic" AI, moving beyond traditional chatbots to proactive AI agents that resolve complex inquiries. NICE expects 14
NICE is recognized as a top player in customer engagement, serving 85 of the Fortune 100 companies.