For official technical help, visit the WB Games Support Troubleshooting .
This was a known issue in early versions of the game. Ensure you have the latest patches applied to your cracked installation. Mortal Kombat X Crack Status
Some "repack" versions (cracked versions with high compression) remove cutscenes to save file size. If your story mode is missing audio or video, you likely downloaded a "stripped" version. For official technical help, visit the WB Games