If you pay your bill on time for 12 consecutive months, you may be eligible for $0 down on new devices from brands like Apple, Samsung, and Motorola, even if you are not on a specific Flex plan.

If you change your plan or your service is suspended due to non-payment, the upgrade eligibility timer resets. Metro Flex Upgrades

The core of the program is the Metro Flex plan , which guarantees that after 12 months of service, you are eligible for the same phone deals as new customers on selected, qualifying devices.

The program is designed to prevent "phone fatigue" by providing a structured way to get a new 5G device without paying full price every year. Additional Ways to Get Value

Once you choose a new device, Metro will provide a trade-in estimate based on your old device's value.

Trade in Your Phone: Check What It's Worth | Metro by T-Mobile

Metro Flex plans allow you to trade in your phone and choose from the same top-tier deals as new customers (e.g., free 5G phones) after one, two, or three years.