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Use a tool like FFmpeg or Shutter Encoder to export your MP4 as a series of images.
By default, Maya often only supports .avi (Windows) or .mov (Mac) for playblasts. How to Get an MP4: Maya.mp4
Some third-party plugins can force real-time MP4 playback on image planes by using custom FFmpeg builds . Exporting MP4 via Playblast Use a tool like FFmpeg or Shutter Encoder