Use a specialized removal tool to delete the malware files and registry keys. How to Remove a Computer Virus on Windows and Mac - McAfee
: Hold the Shift key while selecting Power > Restart . Go to Troubleshoot > Advanced options > Startup Settings > Restart , then press 5 or F5 .
Run the program. If the infection blocks it, rename the file to iexplore.exe or winlogon.exe and try again.
after running RKill, or the malware will restart. 2. Enter Safe Mode with Networking
: Restart and repeatedly tap F8 before the Windows logo appears to select "Safe Mode with Networking". 3. Run a Thorough Malware Scan
The infection often blocks security software from running. Use to terminate its active processes without deleting any files. Download RKill from a reputable site like BleepingComputer .
The (also known as HDD Diagnostic) infection is a type of rogue security software that mimics a legitimate disk repair utility to trick you into paying for a fake "pro" version. It often displays false error messages claiming your hard drive is failing, hides your files, and prevents other programs from running to protect itself.