Many "Flatpack" or Salesforce-style imports require a .properties file within the ZIP. This tells the system how to encode the data (e.g., DateFormat=yyyy-MM-dd ) and which character set to use (typically UTF-8 ). 4. Run the Import Log into your dashboard. Navigate to Import Articles .
Upload your .zip file and select the appropriate .
Your Flatpack_Source_File.zip should have a clean directory structure so the importer can find everything: : Contains your .csv file. Flatpack_Source_File.zip
: Usually a reference to an HTML file within your .zip .
: The specific template or category (e.g., "FAQ" or "Manual"). 2. Organize the ZIP Structure Many "Flatpack" or Salesforce-style imports require a
To turn those source files into a published article, you generally need to follow these steps: 1. Prepare the CSV File The CSV acts as the "map" for your import. It must include: : The name of the article. URL Name : A unique identifier for the web link.
Check the Import Status to ensure there are no formatting errors. Run the Import Log into your dashboard
: Often named html/ for the text content and images/ for any visual assets referenced in the HTML. 3. Configure the Property File
