: The book consists of six units covering essential telephoning tasks like basic interactions, exchanging information, taking and leaving messages, and managing difficult calls.
The coursebook from the Oxford University Press Express Series is highly regarded as a practical, short-course resource for professionals who need to improve their communication skills over the phone. Key Features & Content English for Telephoning EXPRESS SERIES
: Each unit includes a "Starter" quiz or questionnaire for self-analysis and features realistic listening exercises to improve comprehension. : The book consists of six units covering
: Lessons are organized to start with basic skills (e.g., spelling names or numbers) and gradually move toward more complex strategies for sequencing professional conversations. : Lessons are organized to start with basic skills (e
Student’s book often includes audio CDs or interactive exercises
Reviewers typically highlight the series as an excellent "bite-sized" solution for targeted business English needs. It is frequently used as a supplementary module in broader Business English classes due to its focused, task-oriented approach. Target Audience Business professionals and students Duration Short course (approx. 25–30 hours of material) Strengths
English for Telephoning (Express Series) : Gordon Smith, David