Designing Performance Measurement Systems: — Theo...
Before building, you need to understand the "why" behind the system.
Identify key stakeholders and define the strategic objectives. What does "success" look like? Designing Performance Measurement Systems: Theo...
Measuring too many things leads to "analysis paralysis." Focus on the "Vital Few" rather than the "Useful Many." Before building, you need to understand the "why"
Use the data to manage the business. This is where you review results and make decisions. Designing Performance Measurement Systems: Theo...