Review removal is possible if it violates community guidelines.
: Generally, you are not obligated to issue a refund until you receive the item back in its original condition. buyer won't return item
If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers: Review removal is possible if it violates community
“In cases like these, your best course of action is to publicly respond to the buyer... Look at this opportunity as a way to demonstrate to future buyers how you handle problems and tell your side of the story.” 3Dsellers · 1 year ago Summary of Platform Rules Return Rule Seller Protection Refund usually issued after item is received back. Can report buyers for misusing returns or extortion. Amazon Look at this opportunity as a way to
: Platforms may remove negative reviews if you can prove the buyer refused to follow the return process or used the review as a "feedback extortion" tool. Strategic Responses
