Buyer Protection Policy Ebay Apr 2026

While buyers enjoy high levels of protection, sellers often feel the policy "heavily favors" the buyer. To protect yourself as a seller:

: eBay requires you to try and resolve the issue directly with the seller first. Often, a simple message can lead to a quick refund or replacement without eBay’s intervention. buyer protection policy ebay

: For items verified through eBay's Authenticity Guarantee , returns are often considered final sale unless the item was damaged during shipping. A Note for Sellers While buyers enjoy high levels of protection, sellers

: You didn't receive the package within the estimated delivery window. buyer protection policy ebay