Standard protection plans often exclude accidental damage like cracked screens from being knocked over, though higher-tier "Accidental Damage from Handling" (ADH) plans may exist for certain devices.
Best Buy manages monitor repairs through its service, though for most monitors, the "repair" process is actually a replacement plan if you have protection coverage. Repair vs. Replacement Policies best buy monitor repair
For covered hardware failures, Best Buy typically offers a replacement, store credit, or a gift card for the original purchase price rather than a physical repair. Covered Issues: Policies often cover: Replacement Policies For covered hardware failures, Best Buy
Usually requires at least three persistent pixels to qualify for a claim. Ghosting/Shadow Images: Persistent image retention issues
Damage from electrical spikes (including lightning) is typically covered. Ghosting/Shadow Images: Persistent image retention issues.
If a repair is deemed too costly or parts are backordered for more than 30 days, the unit may be "junked out," meaning you receive a replacement or credit. How to Get Service Geek Squad Monitor Protection - Best Buy