If this specific .mp4 file is a video of your family (perhaps the "Thompson" family referenced in the filename) that you wish to see on your frame:
: You can adjust the playback volume directly from the frame’s Settings Menu . 2. Storage and Connectivity 19155 thethompsontwinsfamilyalbum.mp4
: Standard video playback on the frame typically requires a FamilyAlbum Premium or Premium Pro subscription. If this specific
Are you having this specific video file, or User Manual - the FamilyAlbum™ Digital Frame 19155 thethompsontwinsfamilyalbum.mp4